Cancellation Policy

Overview

At SN SECOND SDN. BHD., customer satisfaction is important to us. We strive to provide a smooth and reliable shopping experience for all customers. We understand that circumstances may change, and therefore have outlined our cancellation policy below.

Order Cancellations

You may request to cancel your order within 12 hours of placing it, provided the order has not yet been packed, processed, or shipped.

Once an order has been packed, processed, or dispatched, cancellation will no longer be possible.

As many of our products are unique second-hand items with limited availability, orders are often processed promptly to ensure timely delivery.

For orders that have already been shipped, please refer to our Refund & Returns Policy for further assistance.

Non-Cancellable Orders

Please note that certain orders may not be eligible for cancellation, including:

  • Orders that have already entered processing, packing, or shipping stages

  • Orders that have already been dispatched to the courier

  • Reserved items held specifically for a customer after payment

  • Bulk or special orders arranged upon request

  • Orders where preparation for shipment has already commenced

We strongly encourage customers to review all product descriptions, measurements, photographs, pricing, shipping details, and order information carefully before completing payment.

How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible using the details below:

Email: snsecond@outlook.com

Subject Line: Cancellation Request – [Your Order Number]

Please include the following information:

  • Your full name

  • Your order number

  • Your contact number

  • Your reason for cancellation

Our team will review the order status and notify you whether the cancellation request can be approved.

Refunds for Approved Cancellations

If your cancellation request is approved:

  • Refunds will be issued through the original payment method whenever possible.

  • Please allow 5–14 business days for the refund to be processed.

  • Actual processing times may vary depending on your bank, payment provider, or financial institution.

You will receive confirmation once the refund has been initiated.

Exceptions

A cancellation request may be rejected if:

  • The order has already been shipped or is in transit.

  • The request is submitted after the 12-hour cancellation period.

  • Order processing, packing, or shipping preparation has already begun.

  • The item has been specifically reserved or prepared for shipment.

SN SECOND SDN. BHD. reserves the right to refuse cancellation requests that do not meet the requirements of this policy.

Contact Information

For any inquiries regarding order cancellations, please contact us:

SN SECOND SDN. BHD.
Registration No.: 202601020721 (1682818-V)

📍 No. 101A, Jalan Rambai 12, Taman Kota Masai, 81700 Pasir Gudang, Johor, Malaysia

📞 011-5874 1143

📧 snsecond@outlook.com