Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Shipping Policy
Definitions
For the purposes of this Shipping Policy:
“Company” (referred to as either “the Company”, “We”, “Us”, or “Our”) refers to SN SECOND SDN. BHD., Registration No. 202601020721 (1682818-V).
“Goods” refers to second-hand women’s clothing, footwear, bags, and other related fashion products offered for sale by the Company.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the website and online services operated by SN SECOND SDN. BHD.
“You” means the individual accessing the Service, or the company or legal entity on whose behalf the individual is using the Service.
Shipping Coverage
We currently ship within Malaysia only. Orders placed from outside Malaysia may not be processed.
We deliver to all regions within Malaysia, including:
Peninsular Malaysia
Sabah
Sarawak
Our goal is to provide reliable and timely delivery services throughout Malaysia.
Shipping Fees
Shipping fees are calculated and displayed at checkout based on:
Delivery location
Order value, size, or weight
Courier service requirements
Any applicable shipping charges will be clearly shown before payment is completed.
There are:
No hidden charges
No additional handling fees unless otherwise stated
Processing & Delivery Time
All Orders are processed and shipped within 1–3 business days from the date of order confirmation, excluding weekends and public holidays.
Estimated delivery times are:
Peninsular Malaysia: 1–5 business days
Sabah & Sarawak: 3–10 business days
Once your Order has been shipped, tracking information may be provided (where applicable) to allow you to monitor the delivery status.
Please note that delivery delays may occur due to:
Public holidays
Courier service disruptions
Weather conditions
Peak sales periods
Other unforeseen circumstances beyond our control
Delivery Methods
Deliveries are handled by courier and logistics partners appointed by the Company.
We deliver to:
Residential addresses
Commercial addresses
Please ensure that your shipping information is accurate and complete at checkout.
The Company shall not be responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address details provided by the customer.
Product Condition & Packaging
As our products consist primarily of second-hand fashion items, each item is inspected before shipment to ensure it meets our quality standards.
Customers are encouraged to carefully review product descriptions, measurements, photographs, and condition details before placing an Order.
Products are securely packaged to minimize the risk of damage during transit.
Delivery Issues & Reattempts
If a delivery attempt is unsuccessful due to recipient unavailability, restricted access, or other recipient-related issues, courier partners may:
Attempt redelivery, or
Contact You to arrange an alternative delivery time or method
Unclaimed or repeatedly failed deliveries may be returned to the Company.
Additional charges may apply for re-shipment, subject to courier service policies.
Lost or Damaged Parcels
If your parcel is lost or arrives visibly damaged, please contact us as soon as possible with your Order details and supporting photographs (if applicable).
We will work with the courier service to investigate the issue and determine an appropriate resolution.
Changes to Shipping Policy
We reserve the right to update, amend, or modify this Shipping Policy at any time without prior notice.
Any changes will be posted on this page and will take effect immediately upon publication.
Contact Us
If you have any questions regarding shipping, please contact us:
SN SECOND SDN. BHD.
Registration No.: 202601020721 (1682818-V)
📍 No. 101A, Jalan Rambai 12, Taman Kota Masai, 81700 Pasir Gudang, Johor, Malaysia
📞 011-5874 1143